“Train people well enough so they can leave. Treat them well enough so they don’t want to.”
HOSPITALITY ADVISORY
+ RESEARCH
• Consumer Research
• Guest & Employee Surveys
• Feasibility Studies
• Competitor Research & Analysis
• Tailored Research & Analysis (Industry, Market, Category, Competitors)
• Competitive Benchmarking
• Investor Due Diligence
• Concept Due Diligence
• Technical Due Diligence
• International Expansion Due Diligence & Feasibility
• Trends Alignment/Gap Analysis
• Location Analysis
• Opportunity Identification
• Real Estate & Site Selection Research
• Restaurant Diagnostics
+ RESTAURANT TREND SPOTTING
• Restaurant Key Performance Indicators (KPIs)
• Restaurant Performance Measurement
• Restaurant performance measurement doesn’t just keep a restaurant a float, it helps its business soar.
• Personnel Performance Measurement
• Food Cost Analysis
• Labor Cost Analysis
• Location Analysis
• Executive Management Reporting
• Competitive Comparisons
• Category Benchmarks
• Efficiency Analysis by Functional Area
• Key Operating Ratios
• Cost segregation Analysis
+ PLANNING
• Opening a Restaurant
• Corporate Goal Planning & Cascading
• Corporate Mission, Vision & Purpose
• Long Range Planning
• Facilitating Executive Planning & Retreats
• Business Models & What-If Calculators
• Business & Resource Deployment Prioritization
• Growth Strategy
• Expansion Plans
• International Expansion Planning
• Capital & Operating Budgets
• Financial Forecasts
• Cash Flow Projections
• Organizational Charts & Personnel Planning
• Incentive Compensation Plans
• Innovation Strategy & Implementation
• Trouble-Shooting
• Efficiency Engineering
• Restaurant Business Planning & Strategy
+ RESTAURANT BRANDING
• Brand Audits
• Brand Framework
• Brand Revitalization Initiatives
• Brand Personality
• Brand Story
• Differentiation & Positioning Strategy
• Brand Turnarounds
• Brand Reboots
• International Brand Expansion
• Brand Portfolio Strategies
• Corporate & Brand Identity
• Concept Statements & Taglines
• Brand Standards
• Company Culture Manifesto
• Specialized Support for Emerging & Expanding Brands
• Sensory Branding
• Concept Repositioning
• Brand Management
+ DEVELOPMENT
• Prototype Development
• Product Development
• Menu Development
• Culinary Development
• Beverage Development
• Process & Procedure Development
• Brand Portfolio Development
• Commissary Kitchen Development
• Workflows & Planograms
• Training Program Development
• Job Descriptions & KPIs
• Signature Menu Items
• Guest Journey Mapping
• Sequence of Service
• Professional Development
+ MANAGEMENT
• Operations Audits
• MBO System Design
• MBO Implementation
• MBO Management & Reporting
• Purchasing & Supply Chain
• Quality Standard Audits
• Recruiting & Retention Strategies
• Turnarounds
• Associate Engagement & Morale
• Labor Efficiency Analysis & Plans
• Food Cost & Quality Improvement
• Theoretical Food Costs
• Asset Management
• Budget Variance Analysis
• Performance Measurement & Management
• Task Analysis
• Efficiency Engineering
• Executive Management Reporting & Dashboards
• Data Aggregation & Analysis
• MIS Augmentation
• Project Management
• EBITDA Improvements
• Multi-Unit Management Systems
• Operations Manuals
RESTAURANT TRAINING
+ MARKETING
• Marketing Audits
• Integrated Marketing Strategy
• Strategic Marketing Plans & Tactical Toolkits
• Reputation Monitoring & Management
• Franchise Marketing & Pipeline Development Strategies
• Communications Plans
• Public Relations Strategy & Key Messaging
• Field Marketing Programs
• Local Store marketing
• Competitive Counter-Positioning Strategies
• Hotel F&B Marketing
+ DEVELOPMENT
• Digital Marketing Strategy
• Four Walls Marketing
• Holiday Marketing
• Neuro Marketing
• Promotions
• Restaurant Marketing Ideas
• Marketing Budgets & Allocations
• Marketing Analytics
• Agency Review, Selection & Management
• Cause Marketing
• Content Marketing
FRANCHISING
REAL ESTATE
CLIENTS & PROJECTS
RESTAURANTS | HOTELS | CLUBS | CAFES | OTHER-RETAIL
LOTTE HOTEL SEOUL, SOUTH KOREA
Lotte Hotel Seoul, Korea’s 5 star best luxury hotel, is conveniently located in the heart of Seoul’s central business district near Myeongdong and features two hotels-Main Building and New Wing-boasting 1,120 guest rooms combined.
Repositioning of Lotte Hotel downtown in order to attract more European clients, as well as various advisory services for their other properties: Lotte Seoul World, Cheju, Busan, and Taedok.
Sheraton Grande Walker Hill, Seoul, South Korea
Project:Repositioning and redefinition of the Conference Center and selected restaurant concepts.
Repositioning Study in collaboration of PWC
2nd Lotte World Food & Beverage Master Plan
The Lowell Hotel
Project: Conceptualizing F&B and Pembrooke Room
Project: Restaurant consultancy for new restaurant
Located on a quiet, tree – lined street off Madison Avenue, The Lowell is in the heart of New York’s most exclusive and fashionable Upper East Side. A refined 74 room hotel, The Lowell welcomes guests with a serene residential atmosphere reminiscent of a private townhouse. With only 47 suites and 27 deluxe rooms, this landmark building prides itself on being one of the few luxury hotels that has accommodations with real wood – burning fireplaces, terraces and fully equipped kitchens. Michael Smith, a world renowned interior designer has further enhanced The Lowell’s residential ambiance with his distinctive style. Personalized service is inherent in a plush yet dignified manner. The way in which we welcome our guests, attend to them during their stay and remember them when they come back is the essence of The Lowell.
CROISSANT
The LOREM IPSUM text template Repositioning of Lotte Hotel downtown in order to attract more European clients, as well as various advisory services for their other properties: Lotte Seoul World, Cheju, Busan, and Taedok.
Grupo Sagardi Spain:
Basque Gastronomy True to its Roots
A restaurant concept based on the traditional Basque taverns, spaces to share the country’s best ciders and wines with the best quality Basque cuisine. A concept composed of two options: a pintxos bar with more than 80 varieties of the best pintxos in the purest Basque style, constantly evolving, which can be enjoyed any time of day, and the grill restaurant with a maximum incentive of the grill on show.
The cuisine is clearly produce-driven, with meats and grilled fish as the main attraction.
Madura Paris
Project: Concept development and design for Third Floor Café & Tea-room and terrace design analysis and business plan for their new location in the Flatiron district.
Over its 40 years of existence and creation, Madura has made its mark on the history of interior decoration by bringing richness and innovation, diversity and constant improvements, to all its styles.
As well as offering its vast range of textiles, Madura also anticipated its customers’ needs with a wide choice of lamps, blinds and accessorie
TITLE
Repositioning of Lotte Hotel downtown in order to attract more European clients, as well as various advisory services for their other properties: Lotte Seoul World, Cheju, Busan, and Taedok.
Paul Bakery Paris: Franchise
Paul is a French chain of bakery/café restaurants established in 1889 in the city of Croix, in Northern France, by Charlemagne Mayot. It specializes in serving French products including breads, crêpes, sandwiches, macarons, soups, cakes, pastries, coffee, wine, and beer.
Paul belongs to Groupe Holder, which also owns the French luxury bakery Ladurée.
Group Bertrand Brasserie Lipp, Café Angelina
Depuis plus de 20 ans, Bertrand Restauration a réussi à s’imposer comme un acteur majeur de la restauration commerciale en France. Diversifié et multimarques, le groupe est positionné sur l’ensemble des segments de la restauration commerciale, avec plus de 250 restaurants en France.
LA DIVISION LUXE
Cette division regroupe l’enseigne de salon de thé – pâtisserie Angelina qui se développe en France et dans le reste du monde, ainsi que le restaurant La Brasserie Lipp.
Elle comprend également arcardy’s, qui conçoit, sélectionne et distribue des produits d’exception de la gastronomie française à des revendeurs spécialisés dans l’épicerie de luxe ou à des hôtels et restaurants de renom (Kaspia, Maison de la Truffe, Angelina, Astara, Artisan de la Truffe).